Y Wellness 24/7
Need Help? Email CustomerCare@BurnAlong.com
We are so excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.
Y Wellness 24/7 is providing live and on-demand group exercise, and sports and play programs with 43 YMCAs, representing Connecticut, Massachusetts, New York, and Pennsylvania. The platform also includes access to 1000s of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management, and more.
Our virtual wellness platform will celebrate a brand new engagement experience providing over 150 live classes per week, and 100s of classes on-demand led by over 120 nurturing and motivating YMCA instructors. The weekly live classes will now include NEW choices such as cycling, Tai Chi, dance jam, country heat, cardio sculpt, bootcamp. Plus, over 20 NEW senior classes per week such as ZUMBA GOLD, Better Balance, Senior Circuit, and more!
EXTENDED FREE TRIAL!
We know you will LOVE all of the new content on Y Wellness 24/7, which is why we are giving you an extended FREE trial! If you sign up during the free trial, we will notify you by email before switching over to a paid plan ($4.99/ month for members & $9.99/ month for the general public). You may decide at that time if you would like to cancel the subscription before being charged.
HOW IT WORKS?
Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of Northwest CT YMCA and other YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide.
We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!
HOW DO I GET STARTED?
If you’ve already setup your Y Wellness 24/7 account, re-visit your account to browse and take classes <HERE>
First time user? <CLICK HERE> to create your own platform login. You will only need to do this once. (Those creating an account without signing up for the paid service at our membership services desk will be removed on a weekly basis.)
Read our ”how-to” resource guide here: Y Wellness 24_7 “How To” Guide
Looking for live classes? A full schedule of live classes, across all associations, can be found below:
TROUBLESHOOTING AND INSTRUCTIONS
Having an issue? Please review some of our most frequently encountered issues and answers below:
Already in our virtual platform but having an issue? Check here:
I am having trouble logging in. I navigate to the login screen and I’m asked for payment.
Y Wellness 24/7 is provided as a paid subscription through the YMCA. You should not be requested to enter payment information on the BurnAlong platform. This is an error; please contact firstname.lastname@example.org to correct this.
My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1. Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Ashlea Grezlak at email@example.com to report this issue.
I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Ashlea Grezlak at firstname.lastname@example.org to report.
I’m using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.
I had a login to the virtual wellness platform before and now it’s not working.
Please contact email@example.com as they can quickly correct this issue.
Why can’t I see myself when I click the ‘camera’?
We see those features too! Those features are currently in development and are not currently working. But they are coming soon!
Why can’t I invite friends?
UPDATE: You can now invite friends who are also on the platform to join you for an on-demand class. Find out how on <HERE>.
Is there an app?
Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little ‘person’ icon at the bottom that says ‘classes.’ There you can view our YMCA classes by clicking on Private Classes.
There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the ‘follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on “instructor” and then click “FOLLOW”