Welcome to

Y Wellness 24/7

Need Help? Email CustomerCare@BurnAlong.com

 

We are so excited to provide you with our virtual wellness platform, available anytime from anywhere: Y Wellness 24/7.

Y Wellness 24/7 is providing live and on-demand group exercise, and sports and play programs with 43 YMCAs, representing Connecticut, Massachusetts, New York, and Pennsylvania. The platform also includes access to 1000s of on-demand classes from instructors nationwide including classes in training, mindfulness, nutrition, stress management, and more.

Our virtual wellness platform will celebrate a brand new engagement experience providing over 150 live classes per week, and 100s of classes on-demand led by over 120 nurturing and motivating YMCA instructors. The weekly live classes will now include NEW choices such as cycling, Tai Chi, dance jam, country heat, cardio sculpt, bootcamp. Plus, over 20 NEW senior classes per week such as ZUMBA GOLD, Better Balance, Senior Circuit, and more!

FREE TRIAL IN APRIL!

We know you will LOVE all of the new content on Y Wellness 24/7, which is why we are giving you a FREE trial for the month of April! Starting in May, the platform will be available for existing Northwest CT YMCA members for only $4.99 a month ($9.99/ month for the general public). By following the link above and signing up, you agree to be charged monthly for access to all of the awesome classes on the Y Wellness 24/7 platform. If after the free trial, you do not wish to continue, please notify marketing@nwcty.org before May 1st, or you will be charged for that month. If you would like to cancel your subscription at any time, just email marketing@nwcty.org and let us know you wish to discontinue before the next payment. You can always come back again!

 

HOW IT WORKS?

Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of Northwest CT YMCA and other YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide.

We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!

HOW DO I GET STARTED?

Already registered? Access Y Wellness 24/7. 

If you’ve already setup your Y Wellness 24/7 account, re-visit your account to browse and take classes <HERE>

New to Y Wellness 24/7? Create your login

First time user?  <CLICK HERE> to create your own platform login. You will only need to do this once. (Those creating an account without signing up for the paid service at our membership services desk will be removed on a weekly basis.)

Read our ”how-to” resource guide here: Y Wellness 24_7 “How To” Guide

SCHEDULES

Looking for live classes? A full schedule of live classes, across all associations, can be found below:

Y Wellness 24_7 Virtual Classes grid

TROUBLESHOOTING AND INSTRUCTIONS

Having an issue? Please review some of our most frequently encountered issues and answers below:

TECHNOLOGY TROUBLESHOOTING

Already in our virtual platform but having an issue? Check here:

I am having trouble logging in. I navigate to the login screen and I’m asked for payment.
Y Wellness 24/7 is provided as a paid subscription through the YMCA. You should not be requested to enter payment information on the BurnAlong platform. This is an error; please contact customercare@burnalong.com to correct this.

My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1.  Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Ashlea Grezlak at agrezlak@ymcabucks.org to report this issue.

I cannot hear audio for my class using my phone.
Click the new burnalong screen shot audio RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Ashlea Grezlak at agrezlak@ymcabucks.org to report.

I’m using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.

I had a login to the virtual wellness platform before and now it’s not working.

Please contact customercare@burnalong.com as they can quickly correct this issue.

Why can’t I see myself when I click the ‘camera’?

We see those features too! Those features are currently in development and are not currently working. But they are coming soon!

Why can’t I invite friends?

UPDATE: You can now invite friends who are also on the platform to join you for an on-demand class. Find out how on <HERE>.

Is there an app?

Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little ‘person’ icon at the bottom that says ‘classes.’ There you can view our YMCA classes by clicking on Private Classes.

There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the ‘follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on “instructor” and then click “FOLLOW”